Troubleshooting

Fixes for sign-in problems, microphone and recording faults, uploads that fail, connection errors and output that is not what you expected.

10 articles

• Resetting a forgotten passwordHow to reset a forgotten Rhazes password, what to do when the reset link has expired, and when there is no password to reset.
• If you cannot sign in to RhazesWork through the reasons a Rhazes sign-in fails, starting with the two that catch most people out: the wrong method and the wrong address.
• When a verification or reset email does not arriveWhat to check when a Rhazes verification code or password reset email has not appeared, including hospital mail filters.
• Microphone and recording problems in RhazesWhat each Rhazes microphone error means and how to fix it, from blocked permissions to another app holding the microphone.
• When a transcript is wrong or missingWhy a Rhazes transcript comes out inaccurate, in the wrong language or spelling, or does not appear at all, and how to fix each.
• When Rhazes cannot reach the serverWhat the Rhazes connection error means, why your saved work is safe, and what to ask your IT team on a hospital network.
• When a file will not uploadThe Rhazes file size limits by feature, which formats are accepted, and the usual reasons an upload is rejected.
• Finding work you think you have lostWhere missing Rhazes chats, recordings and patients usually turn out to be, and the one case where something really is gone.
• When the output is not what you expectedWhy a Rhazes note or answer comes out in the wrong style, misses sections, or draws on the wrong sources, and what to change.
• Clearing your browser cache without losing workClear your browser cache to fix a Rhazes display problem, and what to save first so you do not delete unfinished recordings.