When your space has nothing to say
Rhazes tells you when the space you selected contributed nothing to an answer, what that notice means, and what to check when you see it.
Updated
The notice
Sometimes an answer arrives with a line above it saying that no documents in your space addressed the question, and that the answer draws on web and guideline sources instead.
Why it exists
Because pointing a chat at a space is a statement of intent. You did it because you wanted the answer to come from your own documents, and if it did not, you need to know that before you act on it.
Without the notice the failure is invisible. An answer that came entirely off the open web looks exactly like an answer that came from your trust policy, and you would have no way to tell them apart at the moment it matters.
When you see it
Rhazes shows it when the answer cited sources, none of them from your space, and at least one of them from outside Rhazes.
All three conditions matter. Citations are the only honest signal here, because a document can be pulled into the answer and still turn out to be useless. What counts is whether the space is actually behind what you are reading.
When you will not see it
- When the space did contribute. Nothing to disclaim.
- When nothing was cited at all. A greeting or a general question retrieves nothing and cites nothing, and being told your space was unhelpful every time you say hello would be noise.
What to check when it appears
- Does the space actually cover this? The commonest cause is simply that the guideline for this question was never uploaded.
- Did the document finish processing? A document stuck on an error is invisible to search. See When a document fails to process.
- Are you in the right space? Easy to be linked to yesterday's.
- Is the file named usefully? Rhazes narrows to likely files before searching inside them. See Adding documents to a space.
If none of those apply, the answer is a perfectly good web answer. It is just not a local one, and now you know which you are holding.