Your account and security

Your name

You can change the name on the account at any time. It is what colleagues see when you share a session with them, and it is what Rhazes uses when it signs a generated document.

Your email address

Shown, but not editable. It is the identity behind the account, the address invitations are matched against, and the one everything is delivered to, so changing it is not a self-service action. Contact support if it genuinely needs to change.

Beside it you will see either Verified or Pending verification. If it is still pending, check the inbox for the confirmation email.

Changing your password

You need your current password, then the new one twice. New passwords must be at least eight characters.

Changing your password signs out every other session. That is deliberate, and it is the right behaviour: the usual reason to change a password is that you think somebody else may have it, and a password change that leaves their session running solves nothing.

If the password button is greyed out

If you signed up with Google or another provider rather than with an email and password, there is no password for Rhazes to change. Your sign-in is managed by that provider, and you change it there.

Active sessions

Every device currently signed in is listed, with an approximate location worked out from its network address.

You can sign out one session, or sign out of all of them.

This is the part of the page worth actually looking at now and then. Clinicians sign in on ward machines, on shared workstations and on devices they hand back at the end of a rotation, and this is the only place that shows you what is still open. Anything you do not recognise should be signed out immediately, and your password changed straight after.

Deleting your account

The Danger zone at the bottom deletes the account permanently, along with your data and your subscriptions.

It does not happen on the click. Rhazes emails you a confirmation and the deletion goes ahead only when you confirm from your inbox, so a misplaced click on a shared screen cannot destroy your account.

There is no undo once it completes. If any of your work needs to outlive the account, get it out first: download the documents you need, and remember that anything you shared with colleagues, and anything sitting in a shared space, has its own life independent of your account. See Managing and withdrawing access.